....They put everyone through five weeks’ orientation
which includes working for two weeks at their call centre so that
everyone,
including HR, finance, management, gets to experience and
develop strong customer service skills. HR at Zappos is tasked with
supporting these principles through hiring practices and applying good
practices to maintain the focus on employing people who “get” what it
means to be a customer-focused organisation.
Q. How can a CEO help selecting the best talent?
A. The CEO sets the corporate culture which is key to bringing in the best talent. Southwest Airlines encourages fun at work. They talk about how they “hire for attitude and train for skill”. Everyone, even the CEO, should be trained in good interviewing practices.
Q. How can a C-suite executive understand the HR nuances?
A. If the HR has business competencies, the CEO or others should be able to relate to him/her as easily as they do to each other. It is when HR is seen as an outsider who can talk only about HR-specific topics, that they have trouble relating to it.
The HR department should be able to talk the business language, read a profit and loss statement, and understand sales and marketing terms. In general, it should be able to understand what makes the business work! Read more..
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including HR, finance, management, gets to experience and
develop strong customer service skills. HR at Zappos is tasked with
supporting these principles through hiring practices and applying good
practices to maintain the focus on employing people who “get” what it
means to be a customer-focused organisation. Q. How can a CEO help selecting the best talent?
A. The CEO sets the corporate culture which is key to bringing in the best talent. Southwest Airlines encourages fun at work. They talk about how they “hire for attitude and train for skill”. Everyone, even the CEO, should be trained in good interviewing practices.
Q. How can a C-suite executive understand the HR nuances?
A. If the HR has business competencies, the CEO or others should be able to relate to him/her as easily as they do to each other. It is when HR is seen as an outsider who can talk only about HR-specific topics, that they have trouble relating to it.
The HR department should be able to talk the business language, read a profit and loss statement, and understand sales and marketing terms. In general, it should be able to understand what makes the business work! Read more..
Read More IIPM Related Articles
Zee Business Best B-School Survey 2012
Prof. Arindam Chaudhuri's Session at IMA Indore
IIPM IN FINANCIAL TIMES, UK. FEATURE OF THE WEEK
IIPM strong hold on Placement : 10000 Students Placed in last 5 year
IIPM's Management Consulting Arm-Planman Consulting
Professor Arindam Chaudhuri - A Man For The Society....
IIPM: Indian Institute of Planning and Management
IIPM makes business education truly global
Management Guru Arindam Chaudhuri
Rajita Chaudhuri-The New Age Woman
IIPM B-School Facebook Page
IIPM Global Exposure
IIPM Best B School India
IIPM B-School Detail
IIPM Links
IIPM : The B-School with a Human Face
