Rajeev Narang (Vice President - HR, Tech Mahindra ltd.) explains why The Employee Graduate Scholarship Programme was his Best Decision

The success of the programme can also be measured with the significant drop in the attrition rate. It has come down to more than one-fourth for the BPO as compared to the overall attrition. Participation in pursuing the work integrated learning activities is greatly encouraged. These programmes are conducted in a collaborative environment with various premier national and international educational institutions. There are several objectives behind these activities; some are stated below: 1. Stable resourcing for existing business needs over four years. 2. Higher profile resourcing for future business needs in large numbers. 3. Value addition to fresh and experienced graduates. 4. Concurrency of learning opportunity and work experience. 5. Acquisition of post graduate degree in engineering. While there are various opportunities involving financial demands, some are fully funded by Tech Mahindra, some are partially funded, and others are conditionally funded. Currently employees can pursue these programmes from: BITS, Pilani; British Telecom – University College, London; IIT, Mumbai; and, Illinois Institute of Technology, Chicago. Click here to continue....

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TELECOM: MNP

Mobile Number Portability Promises to Usher in a New Paradigm in Indian Telecom. While New Players would benefit, The Real Advantage would be to the Customers

Clearly, MNP would create a lot of new game changers in India, the world’s second largest mobile market, and would pose many new challenges for the service providers. Introduction of MNP now certainly shifts the balance to a huge extent towards the newer players, who can now attempt to gain from poaching subscribers of the traditional incumbents. Operators would now need to invest significantly on attractive schemes and promotions. Investment would be required on the marketing front with key focus on quality, differentiation and pricing plans. New players will also have to be careful and ensure that the market share they gain in this manner is not fragile and can sustain for a longer time. Hemant Joshi, Partner, Deloitte Haskins & Sells, India agrees, “MNP will mostly increase the subscriber acquisition and retention costs for the operators, especially for the giants like Bharti Airtel who have the greatest revenue market share pie at 31%, Vodafone Essar at 21%, Reliance Communications at 14% and Idea Cellular at 13%.”

The recent trend had been that operators were becoming least interested in investing to improve and maintain quality of services as the margins had fallen to an all time low. As per a latest Telecom Regulator Authority of India (TRAI) report, as many as 24 licenses (out of the total of 211 licensees in all the telecom circles) do not meet the minimum metering and billing benchmark defined by the TRAI. The number is 42 in the pre-paid segment. Similarly, 27 licensees do not match the minimum parameter for 100 per cent refund of deposit within 60 days of closure of service. The report also highlights that the service providers have shown a bad response time to customer calls for assistance. The report released in October 2010 says that 59 licensees in different circles do not meet the required norms. All the incumbent operators including BSNL, Bharti Airtel, MTNL, Vodafone, Idea Cellular and RCOM somewhere do not meet the minimum QoS norms defined by the regulator. Similar is the case with new entrants. So far, TRAI has had a very little role when it comes to forcing telecom subscribers to increase the QoS. “The most effective tool that the regulator has is – naming and shaming, by which the regulator can inform the subscriber about his service provider’s quality shortcoming by putting the report in public. TRAI can recommend a penalty and cancellation of license, but cannot take action on its own,” highlights former Principal Adviser, TRAI Satyen Gupta.

With the introduction of MNP, a poor quality of service will have much more dire repercussions than before. Call drops, problems with the billing, network congestion, failure to have proper customer redressal forums et al would become more critical factors than ever before. Still, players will have to decide what their playing field would be – price or service offering. “Entering a price war is not going to help as there already has been a significant drop in ARPU and margins. Operators need to focus on the quality of services and customer retention plans,” says Abhishek Chauhan, Senior Consultant, ICT Practice, Frost & Sullivan, South Asia & Middle East. Acceptably, the tariff war is likely to take a breather for some time, as the call rates have already touched all time lows.

Read more.....

Source : IIPM Editorial, 2012.

An Initiative of IIPM, Malay Chaudhuri
and Arindam Chaudhuri (Renowned Management Guru and Economist).

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Lesson #1: Don’t implement Panic Price-cuts during a slowdown; It kills the brand

Travel bags and retailing have never formed quite the blend that deserved a strong mention. But then, if Louis Vuitton – a traditional suitcase maker – could make the jump, why can’t others? Brands like Samsonite are attempting that, though. B&E catches up with Samsonite’s South Asia retail head, N. P. Singh, for inputs on current conditions and strategies

The plus point of the franchisee model is that it enables the retailer to have a pan-India presence. But there is the other side to this coin too. Malpractices by any franchisee can spoil the image of the retail brand. Add to this the dangers posed by reduced consumer spending. N. P. Singh, who heads the retail operations of Samsonite in the South Asian region, talks to B&E about the franchisee model in Indian Retail, the opportunities, the challenges faced so far and his expectations from the industry.

B&E: After IT, retail was considered to be the next sunrise sector of the Indian economy. But the slowdown came down hard on the sector and wiped out many hopes and promises. Do you still claim that Indian retail will bloom?
N. P. Singh (NPS):linkages that retail has with other sectors, and the widespread impact of this sector on the economy in question. India is no exception. But organised retail still holds a miniscule portion of the overall sector in India, so it would be early to claim that a boom will occur. But then, yes, post-slowdown, there appears to be great business opportunities mushrooming in the Indian retail industry as well.

B&E: Talking about new business opportunities, there are foreign brands that are making news in the Indian retail landscape. Are we betting big here?
NPS: The franchisee model presents very strong business opportunities, be it domestic brands or international. But of course, with the global (and Indian) economy bouncing back, foreign brands are increasingly looking to tap the pots of riches that Indian consumers are willing to present. Over the coming quarters, there will be many more foreign brands that will set up shop in India through the franchisee route. Big opportunities await Indian retail in this respect.

Read more.....

Source : IIPM Editorial, 2012.

An Initiative of IIPM, Malay Chaudhuri
and Arindam Chaudhuri (Renowned Management Guru and Economist).

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DLF: TURNAROUND

Slowdown had a sobering effect on DLF’s meteoric rise in the early years of this decade. With a new look and renewed vigour, the company attempts to claw its way back to its glory days. by Virat Bahri

The primary prerogative was to get rid of excess baggage – businesses as well as lands where development was not anticipated in the next 5-7 years. Out of a divestment target of Rs.55 billion for FY 2009-10, the company unlocked value of Rs.18 billion, and targets a further Rs.28 billion in the current fiscal. Hotel venture Aman Resorts is immediately on the block. Reports say that Malaysian Sovereign Wealth Fund Khazanah is expected to take it up for around $300-350 million. DT Cinemas was sold to PVR last year with a further commitment that DLF would have PVR as its exclusive multiplex anchor tenant for all its future malls. They attempted to divest the wind power business (valued at Rs.10 billion) as well, but decided to retain it, as they were unable to get the right suitor. The company also pulled back on four of its SEZ projects in West Bengal, Gujarat, Haryana & Orissa on account of the dip in commercial space demand. DLF is now planning to revive the one in West Bengal, but the other three are still denotified. But according to G. P. Savlani, Resident Director, CREDAI, “Real estate players will not talk about SEZ much after implementation of the Direct Tax Code (which would cut all income tax benefits).” DLF has also restructured its business into two business units last December. The development company is further demarcated geographically into Gurgaon, Super Metros and rest of India and the annuity company is divided into offices, malls and facilities management & utilities to better streamline businesses and ensure aggregation of returns and stable cash flows from these businesses.

As far as the devil of debt is concerned, the gross debt has increased to Rs.216.77 billion by the close of March this year as compared to a gross opening debt of Rs.163.2 billion on April 1, 2009 (due in part to the purchase of SC Asia’s stake in Caraf) and a D/E ration of around 0.75x. Interest rate has been brought down to 10.5% from 11.98% in December 2008 and period has increased from under one year to 3-9 years. Besides, the focus is on faster execution of existing projects.

The most critical aspect for DLF’s revival will be the pick up in demand. The Lower Parel project gives indications that the exuberance is back. But Savlani says that it is unique to the Mumbai market only, where Lodha Developers won the contract for the 101-storey tower project recently for Rs.40.5 billion. But residential is definitely on the revival mode in different parts of the country as consumer sentiment improves with booming economy, lower interest rates and more economically priced projects. Param Desai, Analyst – Real Estate, Angel Broking, quotes, “FY 2011 (for DLF) will be largely driven by residential sales, both middle income and luxury.” Ministry of Housing & Urban Poverty Alleviation projects a shortfall of 26.53 million dwelling units in urban areas by 2012. Absorption rate of residential units has increased to 21% in Q1 2010 from 15% in the previous quarter, according to a report by Jones Lang LaSalle Meghraj (JLLM). DLF anticipates bookings of 1-1.5 msf for FY 2010-11 in the luxury segment (Mumbai & Delhi), 2-3 msf in city centres/high end (Gurgaon, Chennai & Cochin) & 12-14 msf in the mid-income/value housing segment.

Read more.....

Source : IIPM Editorial, 2012.

An Initiative of IIPM, Malay Chaudhuri 
and Arindam Chaudhuri (Renowned Management Guru and Economist).

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“We are now Focussing on Specialty Fibres’’

Adesh Gupta, Director & CFO, Grasim Industries, talks to Shephali Bhatt on what Worked and what didn’t for The Company Last Fiscal

B&E: Grasim Industries reported a 37% yoy growth in profit in Q4, FY2011. What factors drove the number home?
Adesh Gupta (AG): The strong cash flow (supported by buoyant demand conditions) from our VSF (Viscose Staple Fibre) business was a major growth driver. In fact, the business achieved 100% capacity utilisation during the quarter as prices were in line with competitive fibres. The cement business also contributed significantly to our topline. Better performance came in from both the RMC (ready mix concrete) and white cement division.

B&E: How much has the overall market for sectors, which Grasim Industries caters to, grown in the last fiscal?
AG: Cement has grown at 5.3% in FY2011. The growth has been subdued due to de-growth in key consuming states of Andhra Pradesh, Haryana and Delhi; and lower spending on reality and infrastructure and non availability of resources like railway wagons, construction material etc. But we are confident that these are aberrations and that growth will revert to the 9-10% in the long term, given the huge potential which exists in the housing as well as infrastructure sector. At the same time, volumes were maintained by the VSF business despite a shutdown at one of our plants. Grasim’s growth mirrors the industry growth since we are the only major player in India.

B&E: But when it comes to full year, Grasim Industries’ net profit after tax plummeted by 43.52% in FY2010. What were the reasons for this massive fall?
AG: The cement business has been facing oversupply issues, due to which in the early part of the year, particularly in Q2 FY2011, the cement realisation and profits had fallen to unrealistic levels. Even the VSF business went through market related challenges. The better profits in Q4 FY2011 have helped in nullifying the lower profits in the previos three quarters of the year.

Read more.....

Source : IIPM Editorial, 2012.

An Initiative of IIPM, Malay Chaudhuri
and Arindam Chaudhuri (Renowned Management Guru and Economist).

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Michael Dell-II!

Michael Dell is back to revive the company he built 23 years ago; & is beginning to undertake some desperate measures. In a sense, this sequel reminds us of the recent Hollywood entertainer Ocean’s 13, whose tagline reads, “What are the odds of getting even? 13 to 1.” Of course, the Dell sequel has just one central protagonist. Sure enough, Dell would love to get even, with all analysts & investors who wish to write his company off . And most urgently, with Mark Hurd & HP, who are, in fact, proving Dell’s detractors right! But then, what are Dell’s odds of getting it right?

While industry watchers would be hard pressed for an accurate, logical answer to that one, Dell, of course, is moving on. It began with a 10% reduction of workforce (8,800 personnel) in May. More interestingly though, Dell has sacrificed its steadfast allegiance to the ‘Direct Selling’ model (which it pioneered). The company first started retailing its models at Wal-Mart stores in Canada. “The indirect (retail) approach in the region will come sooner in some countries & later in others,” says Paul-Henri Ferrand, President, Asia Pacific South, Dell.

For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative


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.

“Coca Cola welcomes you to Kala Dera”

Nevertheless, such comments were but expected. The comments also aroused a sense of anxiety among us and once again we sought to investigate further. We started browsing the nearby surroundings and river Bagawali was our first target. And when we saw the empty river bed, our astonishment was flared to newer heights! A whole river gone missing? (Phew!) As a local farmer said, “The last time the river had a flow was way back in 1990s!” Wells nearby have also dried-up and we could even hear the owls (at nightfall) and see pigeons (during the day). It has also tried to compensate the loss by sponsoring rainwater harvesting projects. Around 120 recharge shaft s and 200 hand pumps have been sponsored by the company. But stripping Kala Dera of a river and leaving it in a state of acute water shortage will overshadow the compensations, however big it may be!

For Complete IIPM Article, Click on IIPM Article
Source: IIPM Editorial, 2007
An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Home Campus Tour Contact Us Sitemap IIPM Think Tank IIPM National Brochure IIPM in Media India Today & Tomorrow
Strategic Alliance / Consulting / Intellectual Tic-up Partners Arindam chaudhuri GIDF Planman Consulting Business & Economy 4Ps Business & Marketing The Sunday Indian The Daily Indian Kkoooljobs.com

Contain marine pollution

No doubt, as dredging starts and it becomes a busy transit point for ships; oil spills, coastal erosion and addition of toxins would become more of a norm than exception. So where do we go from here, as India finds it even more difficult to strike a balance between development and sustenance of environment? Bhanu Neupane, Program Specialist in Water Science, UNESCO, told B&E, “The best way is four dimension approach – reduce, recycle, re-use and educate to bring all these dimensions together.” The need of the hour is to inculcate maritime awareness & concern for millions of fishermen, who may lose their livelihood due to polluted seas.

For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2007

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Home Campus Tour Contact Us Sitemap IIPM Think Tank IIPM National Brochure IIPM in Media India Today & Tomorrow
Strategic Alliance / Consulting / Intellectual Tic-up Partners Arindam chaudhuri GIDF Planman Consulting Business & Economy 4Ps Business & Marketing The Sunday Indian The Daily Indian Kkoooljobs.com

Apple’s so called take back recycling programme is only available in the US

Hold on before you believe the report. The fact is that Apple’s so called take back recycling programme is only available in the US. This automatically makes all the other countries (where Apple sells its products) a dumping ground for Apple’s other products (which will become tomorrow’s e-waste). Whatever might be Steve Jobs’s proclamation, the industry and the consumers are waiting for the first ‘green product’ from Apple. Only then can it score like an average student!

B&E,4ps & IIPM Publication

For Complete IIPM Article, Click on IIPM Article
Source: IIPM Editorial, 2007
An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

Home Campus Tour Contact Us Sitemap IIPM Think Tank IIPM National Brochure IIPM in Media India Today & Tomorrow
Strategic Alliance / Consulting / Intellectual Tic-up Partners Arindam chaudhuri GIDF Planman Consulting Business & Economy 4Ps Business & Marketing The Sunday Indian The Daily Indian Kkoooljobs.com

Dunst is no Miss Muffet!

Whether Spider-Man 3 left you thrilled or simply bored, the third installment of this most-loved super-hero flick did set cash registers ringing with over $140 million in its first weekend collection. Now, we’re unaware whether Tobey or Ms. Dunst are up for the next one, but if the leading lady of the movie had her way, then the next version of the movie would be more of a horror flick that would have the couple having eight children, symbolic of the number of spider legs! While the cast for the next movie remains a mystery as yet, let’s hope Sam Raimi is not listening to Mary Jane harp about her maternal dreams!

For Complete IIPM Article, Click on IIPM Article

Source: IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

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Five for fighting... in Europe!

“Arise, awake and stop not till the goal is reached.” That’s the motto of Habil F. Khorakiwala, Chairman, Wockhardt Limited, a leading pharmaceutical and healthcare major in India. And his motto is not confined to idealistic posturing. Harbouring skyhigh global ambitions to make Wockhardt the world’s largest, Khorakiwala is working fast and furiously to achieve his dream. Toward the same objective, on May 3, Wockhardt acquired Negma Laboratories (the fourth largest group in France with sales of $150 million), for a cash deal worth $265 million. With this, Wockhardt has automatically been elevated to the position of the largest Indian pharmaceutical company in the whole of Europe.

For Complete IIPM Article, Click on IIPM Article

Source : IIPM Editorial, 2006

An IIPM and Management Guru Prof. Arindam Chaudhuri's Initiative

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• Hyundai & Maruti, set on a pricey path!
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